Frequently Asked Questions

We serve as a strategic bridge between healthcare providers and leading medical device manufacturers. Instead of navigating dozens of vendors and sales representatives, healthcare facilities work with us to access innovative equipment and supplies across multiple specialties—all through a single, trusted relationship.

Think of us as your expert guide through the complex medical equipment landscape. We've already vetted the manufacturers, tested the products, and built the relationships, so you don't have to.

Here's what makes us different:

• Unbiased Recommendations - Since we represent multiple manufacturers, we recommend what's truly best for your needs, not just one company's product line.
• Simplified Procurement - One relationship gives you access to surgical equipment, wound care, pain management, monitoring, and custom packs.
• Expert Guidance - We understand healthcare workflows and clinical needs, not just product specifications.
• Local, Personal Support - You work with a dedicated specialist who responds when you need them.
• Time Savings - We handle vendor coordination, product research, and procurement logistics.

We've been serving healthcare providers for over 40 years. Our longevity reflects the strength of our relationships, the quality of our manufacturer partnerships, and our commitment to delivering exceptional value to every client.

We serve the entire healthcare spectrum, including:

• Hospitals and health systems (academic medical centers to community hospitals)
• Ambulatory surgical centers (ASCs)
• Private physician practices
• Specialty clinics (wound care centers, pain management practices)
• Long-term care facilities and nursing homes
• Rehabilitation centers
• Home health agencies
• Urgent care centers

No matter your facility size or specialty focus, we can help.

We provide access to innovative medical equipment and supplies across several key categories:

• Surgical & OR Solutions - Laparoscopic equipment, surgical visualization technologies, custom procedure packs
• Wound Care - Biological skin grafts, traditional dressings, negative pressure therapy, antimicrobial solutions
• Pain Management - Thermal therapy systems, complete pain treatment kits
• Environmental Monitoring - IoT-powered systems like Plumsense for 24/7 facility monitoring
• Custom Procedure Packs - Tailored sterile packs for specific procedures

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Absolutely! We strongly encourage product demonstrations. We can arrange:

• On-site demos at your facility
• Virtual presentations with manufacturer representatives
• Product samples (when available)
• Clinical documentation and case studies

Seeing a product in action and understanding how it fits your workflow is essential to making informed decisions.

Request a product demo →

That's exactly what our team is here to help you determine. We start by understanding:

• Your clinical needs and patient populations
• Current workflows and pain points
• Budget parameters
• Facility infrastructure and capabilities
• Staff training requirements

Based on this assessment, we provide honest recommendations—including telling you when a product might NOT be the right fit. Our goal is long-term partnership, not one-time sales.

Plumsense is an IoT-powered environmental monitoring system that provides 24/7 real-time tracking of critical conditions including:

• Temperature
• Humidity
• Air quality
• CO₂ levels
• Light
• Motion

It delivers instant alerts when conditions deviate from normal ranges and provides cloud-based dashboards for monitoring and compliance reporting.

Ideal for: Pharmaceutical storage, laboratories, blood banks, medical equipment storage, operating rooms, and data centers.

Request a Plumsense demo →

Pricing varies based on:

• Specific products and configurations
• Purchase volume
• Contract terms
• Your facility type and location
• Manufacturer pricing structures

We don't publish prices online because healthcare procurement is nuanced and pricing should be tailored to your specific situation. Contact us for accurate pricing based on your needs.

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In many cases, yes. Volume pricing depends on the manufacturer, product category, and purchase quantities. Our team works to secure the most favorable pricing for your facility based on your anticipated usage.

Timelines vary by product:

• Standard supplies - Often available within days
• Specialty equipment - May require 2-4 weeks
• Custom procedure packs - Initial design and approval process, then regular delivery schedules
• Capital equipment - Can range from weeks to months depending on complexity

For urgent needs, call us directly at (859) 331-2020 and we'll work to expedite your request.

Yes. While we always recommend planning ahead when possible, we understand that urgent situations arise. Call us directly during business hours and we'll do everything possible to expedite critical supplies.

Getting started is simple:

1. Reach Out - Call (859) 331-2020, email us, or fill out our contact form
2. Tell Us Your Needs - We'll ask about your clinical requirements and current challenges
3. Get Matched with a Specialist - We'll connect you with the team member who best matches your specialty area
4. Explore Solutions - Your specialist will provide recommendations and arrange demos
5. Make Informed Decisions - You evaluate options at your own pace with our support

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Yes! Once you're paired with a specialist, they become your dedicated point of contact. They'll learn your facility's needs, understand your workflows, and become an extension of your team. No more re-explaining your requirements to different people.

We typically respond within a few hours during business hours (M-F, 7am-5pm EST), and always within 24 hours. For urgent needs during business hours, calling us directly ensures immediate assistance.

No. Initial consultations, product recommendations, and demonstrations are complimentary. We're compensated through manufacturer partnerships when you make purchases, not through consulting fees.

Our relationship continues! After purchase, your specialist remains available for:

• Reordering assistance
• Troubleshooting questions
• Staff training refreshers
• Product updates and improvements
• Introducing new innovations that might benefit your facility

We're partners for the long term, not just the initial transaction.

Yes. We coordinate technical support through our manufacturer partners and serve as your advocate if issues arise. Your dedicated specialist helps troubleshoot problems and ensures you get the support you need.

We stand behind the products we represent. If something doesn't perform as promised, contact your specialist immediately. We'll work with you and the manufacturer to resolve the issue, whether that means additional training, product replacement, or other solutions.

Most products include manufacturer warranties. Specific warranty terms vary by product and manufacturer. We provide all warranty information upfront so you understand coverage before purchasing.